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Terms of Service

Last updated: April 2, 2026

These Terms of Service ("Terms") govern your access to and use of DirectorDeck("Service"), operated by DirectorDeck("we," "us," or "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Description of the Service

DirectorDeck is a web-based workspace for B2B go-to-market and strategy teams. It helps you configure your company and a small set of competitor targets, run automated comparison and intelligence passes over publicly available web sources, and review results in a dashboard. Processing uses artificial intelligence (AI) and third-party search/retrieval services as described below.

1.1 Account and workspace

You sign in with email and password (or other methods we enable) through our authentication provider. After signup, you receive a personal workspace tied to your account.

1.2 Setup and competitor configuration

In Setup, you provide your company website URL and may save up to three competitor website URLs as your watch list. The Competitors page displays that configuration. You are responsible for the accuracy of URLs and for having an appropriate basis to monitor those entities under applicable law.

1.3 Analysis runs and reports

You may start comparison or analysis runs from the product (for example, from the Overview and Reports areas). Runs are processed as background jobs: the Service retrieves public web context relevant to your company and competitors, sends it to AI models, and stores results associated with your account.

Typical outputs include:

  • Reports — saved intelligence briefs (for example, structured markdown narratives);
  • Overview — a dashboard-style view derived from the latest or selected report, including metrics and summaries we derive for visualization; and
  • Report history — the ability to browse past reports in the Reports section.

We may enforce subscription and plan limitsbefore starting a run (for example, based on your plan's competitor limit and subscription status). If a run cannot start because of those limits or because your subscription is not in good standing, the product will indicate that you must upgrade or renew.

1.4 Settings and preferences

The Settings area may include, depending on deployment and migrations:

  • Plan & billing — view of your current plan and status; optional upgrade checkout for paid tiers processed through our payment partner (see Section 6);
  • Default analysis window — a rolling lookback (such as 7, 14, or 30 days) used when configuring new analysis runs;
  • Director's Desk overlay — optional free-text notes you provide so that human context you supply can be considered when generating briefs;
  • Notification preferences — toggles for categories such as run completion, digest, or high-threat alerts (delivery by email or other channels may be enabled over time); and
  • Account — profile summary (such as email) and session actions (for example, sign out).

1.5 Subscription plans and feature limits

The Service is offered on subscription plans, which may include a time-limited free trial and paid tiers (for example, tiers such as Monitor, Strategist, and Commander). Plans differ by monthly price, competitor limits, and feature flags (such as depth of analysis or optional capabilities). Exact names, prices, and limits are shown in the product and checkout at the time you subscribe.

We may add, change, or retire plan names, limits, or entitlements. If we materially reduce what your current paid plan includes, we will provide notice where required by law or contract.

1.6 Support

Signed-in users may contact us through the in-product Support page (for example, bug reports, feature requests, billing questions, or other topics). We respond according to our operational capacity and do not guarantee a specific response time unless we agree otherwise in writing.

1.7 Other pages

We may publish additional marketing, documentation, or programmatic pages (for example, public URLs under the same domain). Unless those pages expressly offer logged-in functionality, they are provided for information only and may change or be removed without notice.

1.8 What the Service is not

The Service is not a private investigator, data broker, or source of non-public or insider information. It does not guarantee access to any particular website, paywalled content, or proprietary dataset. Outputs depend on what is discoverable from public signals and how third-party search and AI systems respond at runtime. We do not warrant that any report is complete, current, or suitable for any particular decision.

2. Eligibility and accounts

You must be at least the age of digital consent in your jurisdiction (typically 16 in the EEA/UK, or 13 in the U.S. with parental consent where required) to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account—including runs triggered from your session and any content saved to your workspace. Notify us promptly through the in-product Support flow if you suspect unauthorized access.

3. Your data and acceptable use

You may submit or configure information including: company and competitor URLs; optional profile or workspace fields; Director's Desk overlay text; default analysis window; notification toggles; support tickets; and payment-related data handled by our payment provider at checkout. You represent that you have the right to submit that information and that your use of the Service complies with applicable law, including privacy, competition, and intellectual property rules.

You agree not to:

  • Use the Service to violate any law or third-party rights, or to scrape or attack systems in breach of their terms or security policies;
  • Attempt to gain unauthorized access to the Service, other users' data, or our infrastructure;
  • Reverse engineer or circumvent technical limits, subscription gates, or rate limits;
  • Use outputs to misrepresent information as human-verified fact when you have not independently confirmed it;
  • Use the Service in any way that could harm our reputation, other users, or the public.

We may suspend or terminate access if we reasonably believe you have breached these Terms or created risk for the Service or others.

4. AI-generated and informational content

Briefs, narrative sections, scorecards, threat framing, and similar text produced by the Service are generated or synthesized using AI from retrieved public context and your workspace inputs (including optional overlay text). Charts, metrics, or dashboard elements derived from those briefs are also computational interpretations—not audited financial or legal facts.

All such content is provided for informational and planning purposes only. It may contain errors, omissions, outdated information, or misinterpretations. It is not legal, financial, investment, or professional advice. You are solely responsible for evaluating, verifying, and deciding how to use any output—including in sales conversations, executive materials, or strategic decisions.

Competitive intelligence tools commonly require independent verification of AI-assisted outputs; you should treat DirectorDeck the same way.

5. Third-party services

The Service relies on subprocessors and APIs, which may include hosting (e.g. Vercel), authentication and database (e.g. Supabase), web search/retrieval (e.g. Tavily or comparable providers), AI inference (e.g. Google AI / Gemini), and payment processing (e.g. Paddle). Their terms and privacy policies may also apply. Where payments are processed by Paddle, Paddle may act as merchant of record for applicable transactions; billing, receipts, and certain consumer disclosures may be provided by Paddle as described in checkout and their documentation.

6. Plans, trials, and payment

Merchant of Record. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service inquiries and handles returns. Current subscription prices are listed on our Pricing page.

Access to analysis runs and competitor limits depends on your subscription record in our systems (including status such as trialing, active, past due, or canceled). A free trial may be offered for a limited period; when the trial ends or if payment fails, we may restrict or block new analysis runs until you subscribe or update billing, as reflected in the product.

Paid plans are purchased through checkout provided by our payment partner (Paddle). Fees, taxes, invoices, renewals, cancellations, and refunds are governed by Paddle's terms and checkout disclosures in addition to these Terms; see also our Refund Policy. Subscription state in DirectorDeck is updated based on webhooks and server-side records—not client-side claims—so there may be a short delay after payment before the UI reflects your new plan.

We may change list prices, plan packaging, or feature limits for new purchases. We may change plan features or pricing for existing subscribers with reasonable notice where required by law.

7. Intellectual property

We and our licensors own the Service, its software, branding, and documentation. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription or trial. Reports and exports generated specifically for your workspace are intended for your internal use in accordance with your plan; you retain responsibility for third-party rights when you copy or share them outside your organization.

You retain rights in content you submit; you grant us a license to host, process, transmit, and display that content as needed to operate and improve the Service (including generating reports for you and running AI workflows you trigger).

You may not copy, rent, sell, or publicly redistribute the Service or resell access to it. Bulk scraping of the UI, systematic redistribution of our templates or prompts, or use that competes with the Service without our written consent is prohibited.

8. Confidentiality

Outputs may summarize public information about named companies. You are responsible for how you share those outputs inside your organization and with third parties. We do not warrant that outputs are free of third-party rights when used outside the Service.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OR THAT OUTPUTS WILL MEET YOUR REQUIREMENTS.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE IN ANY TWELVE (12) MONTH PERIOD IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THAT PERIOD OR (B) ONE HUNDRED U.S. DOLLARS (US$100), EXCEPT WHERE PROHIBITED BY LAW.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted.

11. Indemnity

You will defend and indemnify us and our affiliates, officers, and agents against any third-party claims, damages, and costs (including reasonable attorneys' fees) arising from your content, your use of the Service in violation of these Terms, or your violation of law or third-party rights.

12. Termination

You may stop using the Service at any time. We may suspend or terminate access for breach, risk, legal requirements, or discontinuation of the Service. Provisions that by nature should survive (including intellectual property, disclaimers, limitation of liability, indemnity, and governing law) will survive termination.

13. Changes

We may modify these Terms by posting an updated version and updating the "Last updated" date. Material changes may require additional notice where required by law. Continued use after changes become effective constitutes acceptance.

14. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, excluding conflict-of-law rules. Courts in Delaware (or the U.S. federal courts located there, where jurisdiction exists) have exclusive jurisdiction over disputes, unless mandatory consumer protections in your country require otherwise.

15. Contact

For questions about these Terms, use the Support area in the product (when signed in) or the contact channel we publish on our website.

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